Last updated: 14 September 2026
This policy applies to memberships of the Neuronix AI course sold by Neuron-ix-institue.
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. We would rather you tell us what is not working, but you do not have to justify the request.
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payments, invoices and returns. To request a refund, visit paddle.net with your order email or receipt, or email Neuronix Academy Support and we will arrange it for you.
Refunds are returned to your original payment method; the time it takes to appear depends on your bank or card issuer. Your membership and course access end when the refund is issued.
You can cancel your monthly membership at any time from the membership area of the student portal. You keep access until the end of the period you have already paid for, and you are not charged again.
Students in Afghanistan who pay by bank transfer and upload a receipt are covered by the same 30-day guarantee. Email us and we will return the payment through the same channel.
Paddle's own refund policy also applies to every order.