Privacy Notice

Neuron-ix-institue ("we", "us") provides the Neuronix AI course. We are the data controller for the personal data described in this notice. You can reach us at Neuronix Academy Support.

1. Data we collect and why

• Application details — first and last name, email address, phone number, country and region, languages spoken, and your written answers. Used to review and decide on your application (performance of a contract / steps prior to a contract).
• Account data — email address and login credentials for the student portal. Used to give you access to lessons and to secure your account (contract, legitimate interests).
• Membership and payment status — whether your membership is active, the period it runs to, and, for students paying by bank transfer, the receipt image you upload. Used to manage access and confirm payment (contract, legal obligation for accounting).
• Course activity — lessons completed, progress points, streaks, chat messages, announcements you read and wins you submit. Used to run the learning features you asked for (contract, legitimate interests).
• Technical data — IP address, device and browser information, and basic usage logs. Used for security, fraud prevention, service reliability and improvement (legitimate interests).
• Support messages — anything you send us by email. Used to answer you (legitimate interests).

2. Who we share data with

• Paddle.com Market Ltd, our Merchant of Record, for the sale of the membership, subscription management, payments, invoicing, refunds and tax compliance.
• Service providers that host the platform, store video and files, send our emails and give us basic analytics. They act on our instructions only.
• Professional advisers (legal, accounting) where necessary.
• Authorities where we are required to disclose by law.

We do not sell personal data.

3. International transfers

Our providers may process data outside your country, including in the United States and the European Economic Area. Where required, transfers are covered by appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.

4. Retention

Applications that are not accepted are kept for up to 12 months. Student account, progress and payment records are kept for as long as the membership is active and then for up to 6 years where needed for accounting and legal claims. After that we delete or anonymise the data.

5. Your rights

Subject to the law that applies to you, you may request access to your data, correction, erasure, restriction of processing, portability, and you may object to processing based on legitimate interests. Where we rely on consent you can withdraw it at any time. Email Neuronix Academy Support and we will respond within one month. If you are in the UK or EEA you also have the right to complain to your local supervisory authority.

6. Security

We use appropriate technical and organisational measures, including encryption in transit, access controls, row-level database permissions and short-lived private links for course videos. No system is perfectly secure, but we take these obligations seriously.

7. Cookies

We use essential cookies to keep you signed in and to keep the site secure; these cannot be switched off. We use limited analytics storage to count visits and understand which pages work. Our payment provider sets cookies needed for checkout. You can clear or block cookies in your browser settings, though the student portal will not work without the essential ones.

8. Changes

We will update this notice when our practices change and will post the new date at the top of the page.

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